Seth Hall

Obtain IT or Application Development position where I am able to become a better asset to my employer as well as to myself. To have a position that allows growth in skill set and personal life. To give 110% in everything I take on and complete any deadline given and surpass expectations.

My name is Seth Hall and I'm not your typical 20 year old. I believe for my age I have become very successful, I'm not full of myself nor do I have a big ego. But I work hard at everything I take on and I have excelled both academically and professionally. I graduated from Izard County Consolidated High School in May 2007. I grew up in a small community where most the majority of the people farmed for a living. I didn’t grow up rich, and I learned at a young age you don't get things handed to you in life. I've applied this thinking in everything I do, I know if I want something it’s up to me to work at it until I get it for myself.

I'm currently attending Western Governors University for my Bachelors in Software Engineering. After graduation I attended a community college for my Associates in Business Administration but quickly realized I wasn’t passionate about it and dropped out to explore other areas. I knew I wanted to do something with computers, but I also wanted to help people. Dropping out of school in my opinion turned out to not be a good idea for a couple of years. I ended up working at a Fast Food stop flipping burgers for another year and a half and ended up suffering from other personal afflictions.

In September of 2008, I received a job offer for a Helpdesk position at NCR supporting Wal*Marts POS registers. I thought I finally caught a break and was on my way in the world; sadly, it involved me moving 200 miles away from home. All my life I had lived in the same 60 miles radius. I knew most everyone, most everyone knew me. Moving 200 miles away to Bentonville, AR was the scariest thing I had ever done. I made a bet, and luckily I came out even.

I moved pretty fast within NCR. Started on POS and 6 months later moved to the Self Checkout team. Today I do software development for Remedy AR System and Self Checkout Support. I also do Freelancing in my spare time and have developed for clients in the UK, Dubai and Romania.

Izard County Consolidated High School - August 2001-May 2007

General Prep
Graduated - High School Diploma

Ozarka Community College - August 2007-January 2008

Associates of Applied Science, Business Administration

Western Governors University - March 2010

Bachelors of Science/IT, Software Engineering

01. CIW v5 Associate - ID:413146

02. Currently prepping for A+

03. Currently prepping for CCENT

Izard County Consolidated High School - August 05-May 07

Jr. Network Admin/Hardware Tech
Helped support campus environment running Windows and Linux Operating Systems on Dell and Systemax Hardware. Also helped with networking problems using SuSE, RedHat and Windows Server 2003. Experience with Samba and LDAP.

Telvisio - May 08-September 08

Helpdesk Technician
Answered In-Bound calls for IT Brands such as Tech24, Geeks by Minute, Diamond Geeks and TechSupport. Supported Apple, Linux, Windows 95-Vista, Quicken, Intuit, Norton, AVG, Kaspersky, Dell, Systemax, HP, Lexmark, Windows Server Family 2003-2008, Sony, Panasonic.

Global Associates/NCR - September 08-March 09

L1 POS Helpdesk Technician
Worked on Level 1 Helpdesk on the Wal-Mart Global Support Team on the POS Remote Resolve Team. Answered In-Bound calls from US Wal-Marts supporting IBM POS registers and associated hardware.

NCR - March 09-Present

Self-Checkout Helpdesk Technician/Application Developer
Answered in-coming calls from Wal-Mart store Associates and Customer Engineers. Troubleshot NCR Self-Checkouts and Money Center Express/ATM. Helped in Disaster Recovery process took Diagnostic files for problems to create fix for them. Was able to monitor store switches and configure ports, experience with ftp, telnet.  Made various small scripts and applications using .NET to interact with Remedy Helpdesk and Clients Self Checkouts and ATMs.

Languages: VB6, VB.NET, C#, IronPython. Perl, Pascal, HTML, SQL

Platforms: Windows 95/98/ME, 2000, NT, XP, Vista, 7; RedHat Linux 9, SuSE 10.1-11; Windows Server 2003

Concepts: Networking, Operating Systems, Software Development, OSI, VNC, Security

Software: Remedy AR System, Visual Studio, Macromedia, Visio, Microsoft Office, Apache, Citrix, PuTTY, Skype, TeamViewer

• NCR LunchOut

  Developed in early 2009 for a NCR Call Center to help with Agents lunch and break times. It was developed using VB.NET on the .NET 2.0 Framework with an MS Access database. It allowed for the team leads to Add, Edit, and Delete the Agents on their clock-in times to ensure all agents got their breaks and lunches at the appropriate times. It would then send an email to the Agent 5 minutes before their breaks and lunch and then again when it was time for them to go on break or lunch. The Agents name would then be added to a list to show the Agents who had gone to ensure phone coverage.

• PowerRun

  Built with VB.NET on the .NET 2.0 Framework. It allows its users to create custom commands for different executable files. It also allows for Search and hooks into the Windows Power Shell. It stays hidden on the users screen and can be brought up with a Global Hook key when it’s hidden to allow smooth transitions between different programs and running new ones.

• Property Solutions Asset Protection

  A theft protection program designed for laptops and mobile phones. Users are able to register a phone or computer in an online database. The program will check on start up against the database and update the location and the status as reported by the owner. Since most thefts are for identity theft and financial information the software is currently being converted to work at the hardware level to ensure optimal tracking and remote monitoring to ensure all your files and data are safe.

• Investigation Case Management

  Developed for a SS agency in Dubai. It allowed them to create reports and cases for their staff as well as flights and their details. All information was password protected and secure. Agency was able to create reports using any information used in the entire program. It interacted with Microsoft Office Excel for reporting as well as SQL Server and the computers File System to guarantee privacy and protection for all staff and case details.

• Job/Customer Management System

  Developed for Coastal Computing in the UK. As a mid-sized IT company, they needed a solution to track their clients and the jobs they carried out during all the aspects of the job. Application has the ability to create new customers and clients. Also allow to create invoices and job summaries based on the job reports. Allowed multiple users to access Server to create jobs and new clients and allowed all parties to view the status of the job and update the Job Log.

• Barcode Finder

  Self Service solution to allow customers to get the most recent product pricing information in a store. The screen shot below is the Store Administration program. Customers are able to access the application from web enabled device to view information. With the availability to have a unique number or name associated with your store and the barcode number from a product, customers are able to shop smart and be sure they stay within their budget.

• NCR Checklist Completion Web App

  Application was designed for NCR Field Techs and their Territory Managers to keep up to date information about the stores in their area, when the checklist was completed and by whom. This helped save money and time due to the old process of the Fields Techs having to fax their checklists in. To see a working demo of this application please go here for the Field Techs submission dashboard and here for the Territory Managers search dashboard.

• .writing

  • 
    Removing System Security - Scareware Application
    Moving a Borderless Form or Control - VB.NET
    Connecting to Remedy AR System with .NET API - VB.NET
    Creating Tickets with Remedy AR System - VB.NET
    Using DataGridView with Access - VB.NET
    Using FileSystemWatcher in VB.NET - VB.NET
    

• Communications

  Excellent written skills, use of puncuation and grammar top priority. Verbal communication is strong, but can always be improved.

• Interpersonal Skills

  Able to get along well with co-workers and accept supervision. I never get mad and keep my calm in the workplace.

• Flexible

  Willing to try new things and am interested in improving efficiency on assigned tasks.

• Attention to Detail

  Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.

• Hard-working

  Accomplish all tasks I take on to the best of my ability. I give 110% percent and it always pays off. Never give up and always looking for new ways to better exisiting processes and create new ones.

• Customer Service

  I have received multiple Customer Service awards. I put the customer first and help them in any way I can. I am an excellent listener so it's easy to be able to see a problem and take care of it in the appropiate manner.

• Activities

  Fishing
  Water Sports
  Camping
  Hunting
  Exploring
  Hunting
  Technical Writing
  Baseball
  Working Out
  EAST
  SkillsUSA
  FFA
  Dream.In.Code
  TECHvise

• Hobbies

  Reading
  Writing
  Traveling/Driving
  Computers
  Software Development
  Baseball